When the first draft of the online survey is ready for review, the survey programmer sends a test link over the to researcher for feedback. Researcher then tests the survey and sends comments back to the survey programmer. It's a circulated process between survey programmer and researcher communicating on the changes to the survey. Through user research, we discovered that 1. The survey testing and reviewing process frequently involves heavy collaboration between the research

We have been receiving a growing number of JIRA tickets about improving the user experience of the existing survey invitation process within Survey Designer. Therefore, the need of redesigning the entire invitation process has been prioritised during Q1 2022. Gathering requirements: We have been interviewing representative users of Survey Designer with a focus on their workflow during the setup of the email invitation. The goal of qualitative research is to gather insights

Mapping out the survey creation journey A 3-day design sprint was held in our London office with the goal of improving survey creation efficiency targeting the market research line of business. Customers, stakeholders from the customer support team, R&D team members and product managers were invited to participate. At the first day of the design sprint, customer interviews and stakeholder interviews were conducted to map out the survey creation journey from scratch to a ful

Survey content must work seamlessly across all devices. Confirmit(Forsta) provides out-of-the box responsive layouts for online surveys. The Survey Engine team is the product team behind it. My role in this team is to design the respondent experience of the new question types, making sure the question experience for respondents are intuitive, consistent, engaging and mobile-friendly. Searchable Multiple Choice Question The searchable multiple choice question is used typically